Shipping policy

Processing time

 

Orders are processed within 1-3 business days of being placed. Orders placed on a weekend or a public holiday are processed on the next business day. You will get a confirmation email as soon as your order is placed, and a second email with tracking once it ships.

 

Delivery time

 

Standard delivery takes 10-20 business days after processing. Our products are shipped directly from our manufacturing partners, which keeps prices down but means delivery takes longer than a domestic warehouse would. We would rather tell you that up front than surprise you after you have paid.

 

Tracking

 

Every order ships with tracking. You will receive a tracking number by email once your parcel leaves the facility. Tracking can take 3-5 days to begin updating.

 

Shipping cost

 

Shipping is free on all orders. The price you see at checkout is the price you pay.

 

Where we ship

 

We currently ship within the United States only.

 

Split deliveries

 

If you order several items they may arrive in separate parcels on different days, at no extra cost to you. This is normal and does not mean part of your order is missing.

 

Delays

 

Customs, carrier backlogs and severe weather can add time beyond our estimates. If your order has not arrived 30 days after shipping, email us and we will either resend it or refund you in full.

 

Wrong or undeliverable addresses

 

Please check your shipping address carefully at checkout. If a parcel is returned to us because the address was incomplete or incorrect, we will contact you to arrange a reshipment.