Refund policy

30-day returns

 

You have 30 days from the day your order arrives to request a return. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging.

 

To start a return, email michaeld216926@gmail.com with your order number and a short note about what is wrong. Do not send anything back before you hear from us - returns sent without a confirmed return address cannot be processed.

 

Damaged, faulty or wrong items

 

If your item arrives damaged, faulty, or is not what you ordered, email us within 7 days of delivery with your order number and a photo of the problem. We will replace it or refund you in full, and you will not need to send the original item back.

 

Return shipping

 

For damaged, faulty or incorrect items, we cover everything.

 

For change-of-mind returns, you cover the cost of return shipping. We will send you the return address once your request is approved.

 

Refunds

 

Once your return is approved we will issue the refund to your original payment method within 3 business days. Depending on your bank it can take a further 5-10 business days for the money to appear on your statement. Original shipping costs are not refunded on change-of-mind returns.

 

Cancellations

 

You can cancel an order for a full refund any time before it ships - usually within 24 hours of ordering. Email us as soon as possible. Once an order has shipped it falls under the return process above.

 

Items we cannot accept back

 

For hygiene reasons we cannot accept returns on used grooming items such as bath brushes, ear cleaning wipes and paw washers once they have been used on a pet. This does not affect your rights if the item was faulty or damaged on arrival.

 

Late or missing refunds

 

If you have not received a refund you were told to expect, check with your bank first, then email us and we will chase it.